Frequently Asked Questions

Your guide to shopping the finest fragrances at Ajmal KSA

What is the estimated delivery time for orders within Saudi Arabia?

We offer fast and reliable shipping across the Kingdom. Orders in major cities like Riyadh, Jeddah, and Dammam typically arrive within 2-4 business days, while other regions may take 5-7 business days.

Are the perfumes sold on the website authentic?

Yes, all products sold on our official KSA store are 100% authentic and come directly from Ajmal Perfumes' manufacturing facilities, ensuring the highest quality and heritage.

What payment methods do you accept?

We accept a variety of secure payment options including Mada, Visa, Mastercard, Apple Pay, and Cash on Delivery (COD) for your convenience.

Can I return or exchange a fragrance if I change my mind?

Due to health and safety regulations in the beauty industry, we only accept returns or exchanges for products that are damaged, defective, or incorrectly shipped, provided they are in their original unopened packaging.

How can I track my order status?

Once your order is dispatched, you will receive an SMS and an email containing a tracking number and a link to our courier partner's website to monitor your delivery in real-time.

Do you offer gift wrapping services?

Yes, we provide premium gift wrapping options for our perfumes and oud sets. You can select the gift wrap option during the checkout process to add a special touch to your purchase.